Frequently Asked Questions

What is your refund policy?

Our refund policy allows customers that have paid for weekly or monthly licenses to request a refund as long as the request is submitted within 24 hours of payment delivery. Additionally, a refund may also be issued if you are unable to connect to your proxy and our support team is unable to resolve the issue within a 24-hour period or if we are unable to deliver your requested proxy license and plan as requested.

We are unable to provide refunds for our hourly, daily, and 2 day single and multi-location licenses.


What do I get with my Mobile Proxy subscription?

We provide you with one proxy license that can be attached to a single dedicated 5g modem in any of our 50+ available locations. This will provide you with one mobile IP per modem however you do have access to our fast IP change tool which can provide you with up to 8,640 different IPs per day for that single modem.


Do you offer bulk discounts?

We do offer bulk discounts. Please send an email to [email protected] for bulk pricing. We only offer bulk discounts on monthly service.


At nearly half the price of every other mobile proxy service surely these can't be dedicated proxies?

One proxy license, one proxy modem, one customer every time and don’t call us Surely. Our Proxies are all dedicated to only one customer at a time and are NEVER shared.

If I need support will there be someone available to help me 24/7?

We have MobileHop staff available to you around the clock through our live chat system. No bots or automated “resolution” autoresponders our help desk is staffed by real people that can offer real help to your questions.


What payment methods do you accept?

We currently accept PayPal and Cryptocurrencies

After my order is placed how long will it take me to access it?

Our automated billing system will get your requested service set up and ready for you within a few minutes after payments are completed, all information will be emailed to you so you can quickly get started with using your new mobile proxy.


I'm planning on automating my proxy setup do you have any API documentation available?

We do! We have a fully documented API for JSON and Python to help you get your automated setup running ASAP.


What differences are there between your singlehop and multihop subscriptions?

Simply put, our singlehop licenses provide you a with a proxy that is connected to only one of our available locations, chosen by you, without the ability to jump around to other locations for the duration of your subscription.  Multihop licenses on the other hand let you freely roam across the full range of our 50+ locations, enabling millions of additional mobile IP ranges to cycle through if needed.


Do you have a list of your currently available locations?

San Diego, CA; San Francisco, CA; Los Angeles County, CA; San Jose, CA; Phoenix, AZ; Seattle, WA; Portland, OR; Las Vegas, NV; Honolulu, HI; Salt Lake City, UT; Albuquerque, NM; Denver, CO; Idaho Falls, ID; Billings, MT

Milwaukee, WI; Chicago, IL; Detroit, MI; Minneapolis, MN; Omaha, NE; Des Moines, IA; St. Louis, MO; Kansas City, KS; Indianapolis, IN; Columbus, OH

Dallas-Fort Worth, TX; Miami/Orlando, FL; Charlotte, NC; Atlanta, GA; Norfolk, VA; Nashville, TN; Jacksonville, FL; Huntsville, AL; Shreveport, LA; Littlerock, AR; Jackson, MS; San Antonio, TX; Houston, TX

New York, NY; Philadelphia, PA; Buffalo, NY; Hartford, CT; Boston, MA; Baltimore, MD; Newark, NJ; Portland, ME

Why do I need mobile proxy?

Mobile proxies are necessary when you need clean mobile IP’s in different locations. Marketers, data scrapers, SEO/SERP companies, survey users, and more benefit from mobile proxies.


What is the use of mobile proxy?

Mobile proxies allow you to get an IP from a different location without physically being there. If you are in United Kingdom and need an IP address from New York City then you would connect to New York and enter the credentials given into your application/browser and begin your connection with a New York City IP address.


Can I change the IP address of the mobile proxy?

You are able to change the IP address of a mobile proxy as many times as you like. There are millions of IP’s within the mobile proxy network throughout all the different locations.


What is the maximum number of connections possible?

Each license you order allows you to connect to 1 of the locations within the network. If you need multiple locations or even multiple connections in the same location you would need multiple licenses.


What is the speed of the mobile proxies?

Depending on location and what has been upgraded by the carrier in that location will determine the speed. Some speeds reach up to 80-100Mbps.

How many sessions can I run on the port?

Between 1 – 1000 sessions are typical and if you need more sessions you would need to order more licenses and spread out the connections across multiple licenses.

How often can I change the IP address on mobile proxies?

IP addresses can be rotated as often as once per minute for as many times as you like.


How long does it take for mobile proxies to change their IP address?

Using Fast IP Reset will take around 4-10 seconds to completely change and allow you to start browsing on the new IP.


How long does it take to receive my proxies?

All orders are processed within minutes via our billing system. Payments made via paypal typically process within a few minutes while crypto payments can take up to an hour to process based on the blockchain verification speed.


Are mobile proxies different from other types of proxy?

They are! Mobile proxies are from cellular carriers and the IP’s are from the networks on each cellular tower. With mobile proxies you are provided with an IP that comes directly from a mobile carrier IP pool which grants you the highest IP reputation available currently out of all other proxy types.


How can I select different locations from a single proxy?

When you are logged into your proxy portal you will see a list of different available locations with the word “connect” next to them. If you’d like to move to a specific city all you have to do is click on the connect button and our system will configure and set up your proxy for you.


What is the difference between a proxy and a VPN?

A proxy uses two different types of connection methods – SOCKS5 and HTTPS. You will be required to enter your proxy credentials into the application or browser you want the connection to go through and it will be routed through the proxy server for that application only. A VPN is a much more secure and solid connection connecting directly to the modem itself and not routing through the proxy server.


What payment methods do you accept?

We accept a variety of payment methods including all major credit cards (Visa, MasterCard, American Express, and Discover) through our secure payment partner, CCBill. CCBill is a trusted payment gateway, ensuring that all your transactions are secure and encrypted.

Still have a question?

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